Terms of Service
You won’t find any nasty jargon here. Our terms and conditions are easy to follow and understand but are important as they apply to all of our web design services and digital marketing offerings.
Taylormade Digital UK is the trading name for Taylormade Digital Consultancy Limited which is a Limited business registered in Scotland, UK – SC682637. Taylormade Digital UK primarily offers digital design and marketing services operating out of Glasgow and registered at 22 Montrose Street, Glasgow, G1 1RE.
In these terms and conditions and in any other policy found on this website:
Taylormade Digital will be referred to as “TMD”, “us” or “we”.
Anyone reading these terms and conditions will be referred to as “you”.
These terms and conditions will be referred to as “terms”.
“Working days” is defined as Monday to Friday, excluding any days that are bank holidays for businesses in Scotland.
Please read these terms carefully as they will apply to any agreement between you and Taylormade Digital for the supply of any products and services.
Our terms include information about our services, payment, your rights and both of our obligations and liabilities. We have written our terms in plain English to make sure you understand each section fully which allows both Taylormade Digital and you to be confident in what you are agreeing to.
These terms have been updated on the 04/01/2021 and are effective from the same date. These terms & conditions may be subject to change and TMD reserves the right to do so without prior notice. You will be informed of revisions as and when they are issued.
Taylormade Digital offers a range of services in digital marketing including but not exclusive to: website creation (design and implementation), digital marketing, digital marketing consultancy, graphic design, branding, traditional marketing design, social media strategy/ management and printing. Each of these services are governed by their own set of specific terms and conditions which you are strongly encouraged to read if using any of TMD’s services.
Normal working days for TMD are Monday-Friday and our normal working hours are 9AM-5PM in the current UK time zone at the time. During these times we aim to get back to any queries within 4 hours.
Our primary support channel is our support ticketing system. Please visit our support page at www.taylormadedigital.co.uk/support for all options.
Alternatively you can phone on 0141 429 4643 and if it’s not possible for us to answer, leave a message and we’ll get back to you as soon as possible, usually by the end of the same working day. This number should be used for any complaints that you’d like to make or email us at firstname.lastname@example.org.
TMD’s intellectual property terms and conditions for each service offered are located on their retrospective ‘terms of business’ pages.
However, if you employ us to do any digital design (including website design) then the intellectual property is exclusively yours once it is completed and paid for. This is also true for any strategy that is created for your business.
Confidentiality on both sides is important for a strong, fair and productive business relationship.
We will keep confidential all information about you and your business and promise not disclose it to anyone outside of TMD without your consent. You hereby consent to disclosure in the following circumstances:
in the proper handling of your work;
where compelled by law, such as a court order;
in case studies for our own promotion (this will be made clear to you if this is the case).
You must keep in strict confidence all technical knowhow, specifications, inventions, processes or initiatives which are of a confidential nature and have been disclosed to you by us, our employees, agents, consultants or subcontractors and any other confidential information concerning our business or our products or services which you may obtain.
You may only disclose such information; to your employees, officers, representatives, advisers, agents or subcontractors who need to know such information for the purposes of carrying out your obligations relating to the work you have instructed us to carry out; or as required by law, court order or any governmental or regulatory authority.
You must ensure that any employees, officers, representatives, advisers, agents or subcontractors to whom you disclose such information comply with these provisions about confidentiality.
You must not use any such information for any purpose other than to perform your obligations to us.
All materials, documents, equipment and tools, drawings, specifications and data supplied by us to you shall, at all times, be and remain our exclusive property, but shall be held by you in safe custody at your own risk and maintained and kept in good condition by you until returned to us, and shall not be disposed of or used other than in accordance with our written instructions or authorisation.
Deposits for any services are usually 50% of the overall project cost unless agreed otherwise.
We use GoCardless as our main method to collect payments however, our bank transfer details can be found at the bottom of any of TMD’s invoices.
TMD expects payment for any outstanding invoices within 14 days of an invoice being issued to you unless specified otherwise.
If you have not made a payment within 14 days, TMD will send you a late payment notice and will give you 1 working day to realign with your payment schedule. If after 1 working day, you still have not made payment, a £10 late payment charge will be added to your invoice for every day that you have not paid. If, after 60 days no communication has been received by TMD from you, we will send you a final invoice and terminate all services you receive from us. Under these circumstances, you will be in breach of these terms and conditions and TMD will take appropriate action in accordance with the provisions set out in these terms and conditions.
TMD has a standard rate for any actioned work resulting from requests made by you including admin tasks or changes to work already paid for. This standard rate is £50+VAT per hour.
Ending Our Relationship
You may ask us to stop work on your project at any time. If so, please confirm that in writing by email. We may choose to stop acting for you, but only if we have good reason to do so (for example, if you continually do not give us clear and constructive feedback, or do not make a payment when due). If we stop working for you, we are still entitled to be paid for what we have done, and may keep your work until we have been paid.
You are entitled to a full refund up to 7 days after purchasing any service if no work has started on your project. If work has started, a refund will not be paid.
Any refunds are provided at the sole discretion of TMD and if for any reason you wish to apply for a refund please contact us. If your account is terminated due to a breach of these terms and conditions, no refund of any kind will be considered.
TMD cannot guarantee that our work will be completely error-free and so we cannot be liable to you or any third-party for damages, including lost profits, lost savings or other incidental, consequential or special damages, even if you have advised us of them. By agreeing to these terms and conditions you waiver any right to take legal action against Taylormade Digital Consutlancy Limited or it’s employees in the event of any of the above.
TMD will try our best not to breach any of our obligations under these terms and conditions. If we do, and a court decides that we are liable to compensate you, you agree that our liability is limited to as follows: TMD’s maximum liability for any claim by you shall be limited to the price paid by you for our services in the twelve months preceding the event that gives rise to liability.
We will only be liable for losses which are a direct result of our breach, and not for any indirect or consequential loss (including loss of profits, loss of business, loss of data, loss of anticipated savings, loss of goodwill or loss of opportunity). We will not be liable to the extent that any breach by us results from something you do or fail to do (such as, providing incorrect or inaccurate information and failing to provide information or materials when required).
TMD make every effort to comply with current law on data protection.
We will agree with you at the outset the scope of the work. We are not responsible for matters that are outside the scope of the work agreed. All prices are as quoted on our website or in further communications with you. You must pay to us, on demand, all reasonable costs, charges or losses sustained or incurred by us (including, without limitation, any direct, indirect or consequential losses, loss of profit and loss of reputation, loss or damage to property and those arising from injury to or death of any person and loss of opportunity to deploy resources elsewhere) arising directly or indirectly from any of the following acts or omissions by you: fraud, negligence, failure to perform or delay in the performance of any of your obligations.
These terms and conditions including all others that extend these and are linked to from this website and our relationship will be governed by Scottish Law. We each submit to the exclusive jurisdiction of the Scottish courts.
Unless otherwise agreed, these terms of business apply to any instructions you have already given us and all future instructions you give us. Your continuing instructions in this matter will amount to your acceptance of these terms and conditions. These terms and conditions will be referred to throughout our communications with you.
Have an enquiry instead?
22 Montrose Street
Glasgow, G1 1RE
M-F: 9am – 5pm
0141 429 4643